What The Fuck SuddenLink?

I dont know what the fuck.  Maybe it's living up here behind the redwood curtain in bumfuck norcal
but I can't get good internet service for the life of me.  I had AT&T, paying for 3mbps down
which is the best they can offer me.  I was getting fairly consistently 2.5 - 2.8 which sucks donkey balls -- but is fair considering what they offer.  So for nearly the same price I finally pulled the trigger and switched to the ONLY other choice for internet around here, Suddenlink. I opted for the 15 mbps internet (the slowest they offer but hey 15 is like flying first class compared to what I had with

AT&T)  When the guy hooked it up I did a speed test and I was getting a shocking 17+ mbps.  I thought I hit the jackpot... Finally!  But every day since it's slowly gotten worse. 16, 12, 8, 5...  Right now 8 feet from an unrestricted wifi router I'm testing at around 2.5.  Seriously Suddenlink what the fuck?  Can you tell me what the fuck because I dont know what the fuck?

Is 11pm still considered peak hours?  Does cable internet get congested?

I'm kinda irritated.  I still cant get on-demand. I couldn't before because my connection was too slow. Now it's because the installer was too lazy to run a line under my house to hook it up near my DirecTV box.  I didn't think it would be a problem because DirecTV has a new Genie box that's wifi enabled and I knew I was eligible for an equipment upgrade but I called to upgrade and they say that my old Genie box is considered a "Genie" just like the new one they call a "Genie" so it's not an upgrade, so I can't get it.  But even then, with the shitty speeds I'm getting now I would still be seeing the "sorry your internet sucks too much to stream on-demand" message from my TV.

I hate companies.  Y U SO FUC ME OVR?