Dec 17, 2024

I Changed Internet Service Providers: Here's How it Went

OK I need to pop off here for a minute about my ISP.  Where do I begin?  I have been with AT&T since 2016 and the bill was just getting too damn high to justify the very slow internet.  I found out that they are no longer going to be servicing their internet infrastructure in my area so I cancelled it.  I am very interested in the new Vero Fiber that's currently being installed in my area but it wont be ready until sometime next year.  In the meantime I reluctantly called Optimum for internet service. When they were Suddenlink they had a horrible reputation locally and I'm hearing it's the same ol' shit with Optimum. I still need internet it is the modern age after all and they're pretty much the only other option.   Anyway, I call them wanting the 300mbps service and the guy talks me into the GigFiber.  I didn't know until afterwards but Optimum has no fiber lines in this city.  So before I even sign up they're already lying to me.  The price ended up being only $5 more and we're getting a free iPad (we'll see) Now I'm already pissed and I haven't even got the service yet.  I wanted them to come install it but the guy talked me into a home install kit because having a tech come would make the price go up.  After I get the kit I realize that DirecTV cut the old Suddenlink cables and put theirs in for the dish.  So I have to set up a tech to install it anyway.  The tech says he has to replace all the shit that was there because it was hella old, and they had to get a bucket truck to fix something on the pole.  Thanks a lot, useless sales guy in India.  He tells me that he hates that they sell people shit that doesn’t exist.  He said we’ll get close to a gig but it’s definitely not fiber and the routers sometimes try to hard to give you the full speed.  Whatever tho, I’ve had it for a week and it’s fine. Way better than the 14-15mbps I was getting with AT&T.   Oh and remember the sales jerk saying getting it installed would cost a lot?  Guess how much the tech appointment was?  That's right, no cost to me.  Who knows tho I might get charged for it anyway because they've already lied to me.

So that was irritating.  Now onto setting up my online account. It says I have to be ON my Optimum internet connection to set it up so I had to wait for him to finish installing it before I could check my account into.  So finally it’s up and running! Time to set up my online profile.  Choose username -check, have Google suggest a strong password -check… wait, no check. Why wont it accept the password?  Oh good, unlike every other website that is trying to protect you from hackers this website only wants numbers and letters.  No special characters.  Are you trying to get me hacked?  Ok moving onto the several security questions.  I’m not going to say what they are but almost all of them are things anyone could find out from spending 5 mins on my Facebook profile.  Again ARE YOU TRYING TO GET ME HACKED?  

So I get my profile set up and I go into billing and it says I have a bill due the 30th.  Cool, I gave them my payment info over the phone when I signed up because auto pay and paperless billing was part of my pricing deal when I signed up.  Wait, what? it’s not set to paperless and auto?  The install tech warned me that they tell you it’s auto sometimes and then you don’t pay it and get a late fee.  He mentioned that because I told him they’re giving me an iPad and that you have to pay the first 3 bills on time and to make sure they’re paid or you don’t get the promotion.  I didn’t think it would be an issue since my pricing was based on auto-pay.  Those motherfuckers.  I set it all up once I got logged in.  Wondering how else they’re going to try and fuck me. 

It’s like this company is intentionally going out of its way to be shitty when they don’t even have to.  They already have a bad reputation.  Just stop being shitty.  Stop lying to people.  Oh I know why… because they basically have a monopoly and can do whatever they want.  


Here’s to Vero not sucking and to them taking all of Optimum’s business. 

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